Better Government Communication
What we are campaigning for
Learn about the issue of achieving Better UK Government Communication
JOIN OUR GOVERNMENT COMMUNICATION POLICY GROUP
The issue:
Government Departments still using Antiquated forms of Communication to reach its overseas citizens.
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UK Government departments still like to believe that once they send a letter out it will reach its recipients overseas in a few days.
Sadly, the international postal system has broken down as an effective way to send important documents and often UK citizens now either never get mail or receive it many weeks after it was sent.
An example is the annual pensioner confirmation letter to check if a pensioner is still alive. After a significant period of a non-reply the Government department simply stops paying a pension which causes untold misery for the pensioner and considerable time and money for the pensioner to be reinstated.
What we say:
We will examine the most pressing issues of the way the way the government communicates with its citizens overseas and give advice on changes in the method of communication and the documentary evidence that is sometimes being required by the Government.
Ultimately the UK Government departments need to wake up and accept that communication by overseas postal mail just does not work in the 21st century.
The UK Government should not expect its citizens to be
incurring massive international phone bills for often just waiting for long periods and going round and round automated telephone systems, without actually reaching anyone that can help and make a
decision.
What we are doing:
We have formed a policy committee to look at all the details and create proposals based on fairness.
We have and continue to engage with MPs, talking to them about the problems overseas citizens face when overseas post causes problems.
We seek to connect with other stakeholders and partners around the world campaigning to end this practice.